Returns Policy
If there is an issue with your purchase please email us on info@saddlerysupplies.com with your invoice number and the issue. We will try to respond to your email in 1-2 Business Days.
Refunds and returns policy as per The Office of Fair Trading
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Office of Fair Trading
13 QGOV (13 74 68)
www.qld.gov.au/fairtrading
Returns policy for defective or faulty
We only replace items if they are defective or faulty before use only. If you need to exchange it for the same item, send us an email at info@saddlerysupplies.com.au and send your item to: Saddlery Supplies, Shop 2 / 36 Wood St Warwick Qld 4370 in your prepaid bag for us to access the item before issue exchange or refund.
Prepaid paid self-addressed bag enclosed with item.
Returns policy for defective or faulty lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are no refunds for;
original purchase shipping or freight.
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your defective or faulty return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount time.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at above email address.
Shipping returns
To return your product, you should mail your product to: Saddlery Supplies, Shop 2 / 36 Wood St Warwick Qld 4370.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if item is not defective or faulty. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.